2024-02-29

General Manager - Delivery

Arbetsplats - "HCL Technologies Sweden AB"

Yrke - Customer success manager

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Om jobbet

HCL Sweden is looking for a Delivery Manager candidate who bring in-depth market experience in Program & Project Management, Product Management and business Analysis (15 to 20 years is preferred) If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join HCL , you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

Below are the roles and responsibilities for delivery manager, Portfolio KPI tracking to ensure SLAs are met. Conducting governance with Customer to present the KPIs, improvement plans, value adds and future road map. Project tracking to ensure milestones are met. Sharing Industry best practices and aligning with customer on the implementation. Managing revenue w.r.to to milestone planned and forecast budgets. Forecast opportunities w.r.to portfolio to secure budget and resources. Internal governance with project team to resolve impediments in delivery. Managing client relationships. Ensuring compliance with service level agreements. Good softskills/Negotiating Skills. Building and maintaining teams. Continuous processes improvements. Identifying growth opportunities for the account