2024-03-20

German Client Care Consultant for a new online payment platform

Arbetsplats - "Speakit"

Yrke - Kundtjänstmedarbetare

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Om jobbet

We are looking for fluent German speakers to build and join the German department of a new platform for online payments. If you are tech-oriented, communicative and ready to join an innovative team, read below! Responsibilities: Support customers via chat, e-mail, and some calls Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction Provide and maintain strong, professional relationships with all partners Work towards reaching targets as set out by the client statement of work as well as internal targets

Requirements:

Fluent in German (minimum level C1-C2, oral and written) Good command of English (minimum level B2, oral and written) Excellent communication skills and good troubleshooting and problem-solving skills Experience in customer success or customer care roles will be considered an asset Basic technical skills Ability to work from the office (Athens) EU Passport

Benefits:

Competitive monthly salary (14 salaries per year) Health package Mobile plan and special discounts on internet, mobile, landline connection Paid training and development opportunities Multicultural and modern working environment Equipment provided Special events as well as community & social responsibility initiatives State-of-the-art premises, providing a great working environment with relaxing break areas

Required language: German