Dutch Customer Support Agent - Maitress Brand - Lisbon
Arbetsplats - "Kulture Talent"
Yrke - Kundtjänstmedarbetare
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Our client is a multinational company that is expanding their business and team and is currently looking for new members to work in sunny Portugal!!
RESPONSABILITIES: Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries Communicating with customers through various channels email, phone and chat Acknowledging and resolving customer complaints Knowing our products inside and out so that you can answer questions Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Managing a team of junior customer service representatives Ensure customer satisfaction and provide professional customer support
REQUIREMENTS: Native or near native level of Dutch Good level of English Availability to live in Portugal - Lisbon Previous experience dealing with public will be a plus
Required language: Dutch