2024-03-18

Norwegian Customer Support Consultant - Greece based

Arbetsplats - "Athens"

Yrke - Kundtjänstmedarbetare

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Om jobbet

Moving from Norway to Greece means diving into an exciting adventure abroad with new opportunities to make friends, explore Greece, and gain valuable work experience. With our client's relocation package, the move becomes seamless. If this sounds interesting to you, please read more about the job below and feel free to apply.

We are seeking Customer Support Specialists to deliver top-notch customer service and solutions to our customers. As we continue to expand our customer base, we aim to onboard exceptional team members who can enhance customer loyalty and reduce churn rates. Your role entails promptly addressing and resolving customer inquiries using troubleshooting protocols across various communication channels (phone, email, chat). Building and maintaining strong customer relationships by addressing their queries with efficiency and professionalism is key. Responsibilities:

Provide consistent, timely, and accurate customer support with exceptional service Offer high-quality support by furnishing precise information using appropriate methods and tools Handle a high volume of calls, emails, and multitasking efficiently Collaborate internally across functions to represent the customer's voice to all relevant stakeholders and channel partners Cultivate partnerships and manage relationships to investigate and resolve customer issues Identify and evaluate customer needs to ensure satisfaction

Requirements: Native proficiency in Danish/Norwegian/Swedish Proficiency in English at C1/C2 level Excellent communication and presentation skills Experience in managing customer expectations and diffusing tense situations is advantageous Strong follow-up skills to ensure customer success and positive outcomes Ability to work effectively in a team setting Willingness to relocate to Athens with an EU Passport

Benefits:

Competitive starting salary 14 salaries per year Comprehensive relocation package (including 2 weeks of paid accommodation, flight tickets to Athens, and document assistance) Additional monthly performance bonus Health package and various benefits/discounts Opportunities for career growth within the company Full training provided by certified instructors Professional development opportunities and exposure to a multicultural environment