2024-02-20

Customer Support Representative E- Commerce : German

Arbetsplats - "PersonalbÃ¼ro Herrmann"

Yrke - Kundtjänstmedarbetare

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Start: 4th March, 29th March, 22nd April

DUTIES AND RESPONSIBILITIES: Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience Maintain a professionally customer-oriented attitude Take over and resolve situations where non-compliances occur Assist the customer in the purchasing decision by providing requested details about products and services REQUIREMENTS: Based in or willingness to move to Romania on a short notice Excellent written and verbal communication skills in German (C1) and English (B1/B2) Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time Customer-oriented role experience will be considered an advantage OFFER: Excellent remuneration package based on experience, skills and performance Training 7-10 work days in mother language Shifts 9 hours working and 1 full hour break from Monday to Friday between 10 AM and 22 PM and 2-3 weekends per month Meal vouchers Paid startup training and professional development sessions Medical subscription Access to Bookster library for borrowing books Access to 7card A dynamic and diverse job in a pleasant and modern environment Opportunities for personal and professional development Motivational contests and team-building activities

Required language: German