Turkish speaking Customer Support Agent to Lisbon!
Arbetsplats - "Next Job Abroad"
Yrke - Kundtjänstmedarbetare
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Responsibility Provide support to high level clients to help them grow across multiple channels – chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; Provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients’ experience; Identify and solve problems technical bugs and ads’ delivery issues; Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions; Provide vital product insights and feedback from our customers to engineering.
Your Profile Native level written and verbal communication skills in Turkish; Good knowledge of English (B2 level) required; Computer skills (basic skills mandatory, advanced skills like coding preferential); Good analytic skills and logical thinking; Excellent communication skills: verbal, written, listening skills; Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform; Ability to multitask and work under pressure; Availability Monday to Sunday, including rotating weekends; EU citizenship or work permit for Portugal.
Our clients offer Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Health Insurance since day one in the company; Possibility to live in one of our clients apartments; Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities and organized events; Monthly and Quarterly Bonus.
Required language: Turkish