2024-01-18

Dutch CS Team Leader needed in Lisbon

Arbetsplats - "Kulture Talent"

Yrke - Kundtjänstmedarbetare

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Om jobbet

We are thrilled to share a fantastic career opportunity for a dynamic professional fluent in Dutch and ready to take on a leadership role. We're looking for a talented Dutch Customer Service Team Leader to join our client's growing team in Portugal.

If you or someone you know is passionate about leading teams, delivering exceptional customer service, and ready for a new adventure in the beautiful setting of Portugal, we want to hear from you!

Responsibilities: Lead and inspire a team of customer service representatives to achieve and exceed performance targets. Provide coaching, mentorship, and ongoing training to team members. Ensure the delivery of high-quality customer service in Dutch, maintaining customer satisfaction and loyalty. Handle escalated customer inquiries and ensure prompt resolution. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience. Monitor team performance, analyze data, and implement strategies for continuous improvement. Act as a point of contact between the team and management, providing regular updates on team performance and challenges. Foster a positive and inclusive team culture that promotes collaboration and excellence.

Requirements: Fluent in Dutch (written and spoken). Proficient in English for effective communication. Proven experience in a customer service leadership role. Strong leadership and coaching skills. Excellent problem-solving and decision-making abilities. Ability to thrive in a fast-paced and dynamic work environment. Exceptional communication and interpersonal skills. Familiarity with customer service tools and CRM systems.

Required language: Dutch